Job Summary:
JOH APPAREL is located at the heart of the fashion industry in downtown Los Angeles. We are a wholesale women's clothing company.
We are seeking a Customer Service Representative to join our team. This is a full time, long term position. The ideal candidate should be proficient in English, possess excellent communication skills, and have a passion for delivering exceptional customer service. Must have knowledge and experience in the wholesale fashion industry.
Responsibilities:
- Communicate with customers via phone, email, and chat
- Provide information about products and services
- Assist customers with orders, returns, and exchanges
- Perform data entry tasks accurately
- Process orders and invoices
- Resolve customer complaints in a professional manner
- Create and upload products and items on all platforms
Experience:
- Previous experience in customer service in the wholesale fashion industry
- Must have five (5) years experience in the wholesale fashion industry
- Strong phone etiquette skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in data entry and computer systems
- Experience in platforms such as Shopify, Faire, FashionGo
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Los Angeles, CA 90021 (Required)
Work Location: In person