Serves as the guest's liaison for both hotel and non-hotel services. Functions as a Front Office Associate/ Front Desk Agent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Has open availability for his/her schedule most especially to work the Front Office Concierge/2nd shift from 3PM-11PM or as Night Auditor/3rd shift from 11PM-7AM.
Good through knowledge of property management software (PMS) OnQ or hotel reservation software.
CONCIERGE DUTIES AND RESPONSIBILITIES:
- Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
- Provides guests with information about attractions, facilities, services, and activities in or outside the property.
- Makes guest reservations for air or other forms of transportation when requested.
- Obtains necessary itinerary tickets.
- Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
- Organizes special functions as directed by management.
- Arranges secretarial and other office services.
- To ensure a proper use of the telephone etiquette standards.
- To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
- To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
- To ensure that all sections have proper coverage of staff at all times.
- To ensure that guest luggage records are accurately maintained and all special requests are met.
- Process and deliver messages for Guests.
- Deliver and safely storage Guest luggage.
- Stay current and up to date with all hotel services as well as daily VIP requests and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Provide support to Management as required, in cases of emergency.
- Project a professional manner with an emphasis on hospitality and Guest service.
- Maintain a clean, healthy, and safety working area.
- Coordinates guest requests for special services or equipment with the appropriate department.
- Contacts roomed guests periodically to ascertain any special needs.
- Handles guest complaints and solve problem to the degree possible.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person