Host/Hostess (Lunch/ Brunch & Dinner Shifts)
Job Description
The Host/Hostess is responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performing all other responsibilities as directed by the business or as assigned by management.
This is a non-exempt position and typically reports to the Assistant Manager and/or General Manager depending upon requirements.
Essential Functions:
- Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following customer service standards
- Answer's phones, takes reservations, and provides information according to company standards
- Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
- Maintain neat and clean work station during service
- Seats guests and presents the menu and any specials seats according to company standards
- Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards
- Performs the tasks of all floor positions as required including cashing out guests checks to
- speed up service
- Understands and follows instructions at all times
- Perform other duties in a team effort during downtime
Ideal Applicants
- Must be at least 18.
- Requires at least 1 year work experience in an upscale dining restaurant environment preferred
- Must be able to work in a multitasking environment with the highest level of customer service at all times.
- Familiar with RESY Reservations Software a Plus!!
- Minimum Qualifications, Knowledge, Skills, and Work Environment:
Customer service experience required in a fast paced upscale environment
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Must have excellent organizational and communication skills
Must be able to work a variety of shifts, including weekends and holidays
Maintain a professional business appearance attitude, and performance
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as
well as converse comfortably with customers in a fine dining setting
Requires the ability to bend, twist, and stand to perform normal job functions
Requires the ability to lift and/or move up to 50 pounds
Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE)
submit resume to info@macsthospitality.com or apply in person between the hours of 2pm - 9pm Tuesday - Sunday
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
Physical setting:
- Bar
- Fine dining restaurant
- Upscale casual restaurant
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work Location: In person