Customer Service Representative Job Description
Standard Glass is a family-owned company, dating back to 1915. We specialize in the installation of frameless glass shower doors and custom glass and mirror projects. We are expanding our workforce due to high demand.
Job Summary: The Customer Service Representative will be the frontline ambassador for Standard Glass, ensuring that customers receive outstanding service and support. This role involves interacting with clients, addressing inquiries, processing orders, and coordinating with various departments to ensure seamless service delivery. Experience in the glass industry is required.
Requirements:
· Inter-personal skills for interacting with customers
· Have/develop extensive knowledge about all components of glass and mirrors
· Making sure every customer phone call is answered
· Working with our general manager to help increase sales
· Strong written skills and ability to compose professional emails
· Good with Microsoft Office apps, especially outlook
· Ability to multitask and handle multiple projects
· Assist with some accounting work
· Valid driving license
· Other skills and qualities will be considered
Benefits:
· Competitive Pay: $24 to $33 per hour including profit sharing based on experience level. Ranges before profit sharing, which are not guaranteed, are $17 to $24 per hour
· Compensation based on experience
· Profit Sharing Plan – Company pays 20% of profits to employees
· 10 Paid Holiday’s
· PTO – 40hrs after 90 days, up to 120 hours
· Health Insurance – Company pays 85% of employee coverage
· Dental Insurance – Company pays 85% of employee coverage
· Vision Insurance – Company pays 85% of employee coverage
· Life Insurance – Company pays 100% of employee coverage
· Disability Insurance Short & Long term – Company pays 100% of employee
· A culture that values opportunity for growth, development, and internal promotion
Job Type: Full-time
Pay: $24.00 - $33.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
People with a criminal record are encouraged to apply
Ability to Relocate:
- New Orleans, LA 70125: Relocate before starting work (Required)
Work Location: In person