We are seeking a dedicated and experienced Bilingual Front Desk Medical Assistant to join our family practice team. The ideal candidate will be fluent in English and Spanish possess exceptional organizational skills, and have a strong background in medical office procedures, patient interaction, and billing. This role is crucial in providing excellent customer service to patients and ensuring smooth front desk operations.
Responsibilities:
- Greet patients warmly and professionally upon arrival.
- Register new patients and update existing patient demographics in the electronic health records (EHR) system.
- Schedule patient appointments and manage the appointment calendar effectively.
- Answer phone calls, screen and direct them appropriately, and take messages as needed.
- Verify insurance eligibility and benefits for patients.
- Collect co-payments and payments for services rendered.
- Assist with billing and coding processes, ensuring accuracy and adherence to insurance guidelines.
- Maintain cleanliness and organization of the front desk area.
- Assist with medical records management and document scanning as required.
- Provide excellent customer service and support to patients and their families.
Qualifications:
- High school diploma or equivalent; additional education or certification as a Medical Assistant is a plus.
- Minimum of 4 years of experience in a medical office setting, preferably in a family practice.
- Bilingual required.
- Knowledge of medical terminology, procedures, and basic medical billing and coding.
- Proficiency with electronic health records (EHR) systems.
- Strong interpersonal and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to maintain confidentiality and adhere to all HIPAA guidelines.
Benefits:
- Competitive salary commensurate with experience.
- Professional development opportunities.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person