About Us
Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.
Position Summary
The primary purpose of this position is to assist Housing Choice Voucher Program participants, owners, applicants, and other concerned parties by responding to inquiries regarding Housing Choice Voucher Program general information, rules, regulations, policies and procedures. Disseminates accurate program information and assists in resolving problems and complaints in a timely manner in accordance with HUD rules and regulations and Agency policy and procedures. Performance of the duties requires excellent written and verbal communication skills interacting face-to-face with Customers daily at the Reception Desk, assisting Customers with completing Walk-in Registration process and assisting Customers with other HCVP services.
All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.
Major Duties
- Answers questions and resolves problems in person, via telephone and email.
- Assists other staff members in receiving and resolving technical customer questions, comments, and complaints, etc.
- Interprets and explains HABC policies to applicants and other interested parties.
- Performs data entry of necessary information and changes into the computer.
- May compose and type various forms of correspondence.
- May maintain records and assist in the preparation of required reports.
- Performs other duties as assigned.
Minimum Education, Training and/or Experience
High School Diploma and 30 credit hours of college coursework. Bachelor’s degree preferred in related field and a minimum of 2 years of experience in customer support role. An equivalent combination of education, training, and experience may be considered.
Must be available to work some evenings and weekends when necessary.
Special Requirements
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Possession of a valid Maryland driver's license.
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Must be able to be covered under the Authority's fidelity bond.
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Must be able to be covered under the Authority's vehicle insurance policy.
Other Requirements
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You must successfully pass a prescreening investigation, including employment and education verification.
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Probationary Period: This is a full-time permanent position. Upon employment, you will be required to serve a 6-month probationary period.
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All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated prior to the date of hire.
This posting will remain active until July 19th, 2024.