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The Senior Billing Manager supervises and coordinates responsibilities of the Billing Team. This team audits a large volume of consultant hours and ensures that all invoices are sent out accurately and on time, in accordance with organizational policies and procedures, and in compliance with client requirements.
Key Responsibilities
The Billing Manager will have the following key responsibilities which include, but are not limited to:
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Overseeing and streamlining processes within the Billing area including developing a working knowledge of all functional areas that impact billing processes
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Monitoring work product of team members to ensure accuracy; taking corrective actions as necessary, including coaching, and making recommendation as to termination or re-assignment
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Defining and improving processes designed to advance team productivity
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Working with other departments to ensure accuracy of billing data in Nordic’s ERP system
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Performing the same duties of the Billing Specialist as necessary for any employee absences, as well as ensuring departmental team goals are met. These duties include, but are not limited to: reviewing time entry, creating invoices and billing support functions
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Interceding, when necessary, to resolve any billing concerns
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Working on business operations projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
Skills and Experience
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Bachelor’s degree or equivalent experience in Accounting
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A/R billing experience required, with international experience preferred
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Minimum of five years leading a team of five or more employees
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Workday ERP experience preferred
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Demonstrated experience in working successfully in a customer-oriented environment
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Aptitude in handling a large array of duties associated with managing a department
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Strong attention to detail and accuracy
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Ability to efficiently and effectively solve problems
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Excellent communication skills, written and verbal
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Ability to work well in a team environment as well as independently
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Proficiency in Microsoft Office products, including spreadsheets and document preparation
Additional Details
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Occasional travel up to 5% of the time, or as practice needs dictate