Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges efficiently
- Resolve customer complaints in a professional manner
- Upsell products and services to increase revenue
- Perform data entry tasks accurately and in a timely manner
- Communicate effectively with customers to ensure satisfaction
- Conduct outbound calling campaigns to promote new products or services
- Maintain a high level of phone etiquette at all times
Qualifications:
- Proficiency in English; fluency in Spanish is a plus (Bilingual)
- Strong communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Experience in sales or customer service is preferred
- Excellent data entry skills
- Ability to handle challenging situations with empathy and professionalism
Join our team and enjoy competitive pay, opportunities for career growth, and a positive work environment. Apply now to be part of our dynamic customer service team!
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Work setting:
Experience:
- Order management system: 2 years (Preferred)
Work Location: In person