How we do it
Adelman is a leading global travel management company headquartered in Milwaukee, WI, USA. Adelman Travel Management is unique in the industry as a provider of outsourced travel management services for companies of all sizes, providing both high-touch and high-tech services and solutions. We deliver the broadest array of customized reservation and ticketing services, best-in-class technology, digital booking and reporting solutions and bottom-line savings. With over 30 years in the business, our future could not look brighter. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Our customers’ success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.
The Adelman Culture
At Adelman Travel we believe in thinking and doing things differently. Our focus is to make our clients incredibly successful. We do this by providing our clients with outstanding service, insight, and technology, allowing them to devote 100% of their attention to their core business. We are never satisfied until every customer is a Fan!
If you share in this same passion and commitment to greatness and would like to join a team of fully engaged, energized, talented and fun people, we’d love to hear from you.
Position Overview
How you’ll “move the needle”
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Develop and manage all aspects of a portfolio of group programs including: contracts, budgets, registration sites, event planning, client documents and reporting utilzing Excel, Cvent, Microsoft Planner and Publisher.
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Work closely with the client and develop a strong relationship by ensuring their needs are understood, goals are being met, programs are on track and all updates are communicated.
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Liase with cruise line partners to monitor inventory, commuincate event requests and finalize program details.
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Identify group needs and collaborate with the internal land tour department to share feedback and recommendations on the effectiveness of current and future offerings.
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Work closely with the booking department and effectively communicate group program specifications, updates, and waitlist procedures.
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Provide exceptional onsite and offsite destination support and management for wine groups and tours.
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Ensure a high-level of customer service by promptly responding to and resolving client questions and concerns as well as anticipating potential problems and immediately identify solutions to avoid customer service issues.
Ideal experience and talent
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Five plus years’ experience in group or event planning, with an emphasis on international destinations.
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Excellent communication skills, with the ability to convey information in a manner can be easily understood by others; ability to write creative content is a plus.
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Strong interpersonal skills with the ability to effectively build relationships.
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Adaptable self-starter, who is organized and able to effectively prioritize and manage multiple projects in a fast-paced, deadline driven environment, with a focus on attention to detail.
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Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology.
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Proficient with Microsoft Office products (Word, Excel, Planner, Publisher, and Outlook).
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Familiarity with Cvent is a plus.
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Ability to occasionally travel on an annual basis to select domestic and international destinations