Customer Service Manager Job Description
About the Company
Incredible Pizza Company is a 1950s-themed family entertainment center that features an amazing buffet with over 100 food items (we’re best known for our Incredible pizzas) and a game room full of entertainment like go-karts, laser tag, bumper cars, and arcade games-all under one roof!
Not to brag, but we were named ‘Top Entertainment Center of the World' by the International Association of Amusement Parks & Attractions (IAAPA) TWICE!
Position Description
The Customer Service Manager at America’s Incredible Pizza Company has the critical responsibility to oversee the Customer Service Department, which includes four sub-departments/employee positions - Sales Associates, Party Hosts, Dishwashers, and Bussers/maintenance employees. The Customer Service Manager works under the General Manager and is ultimately responsible for the success and maintenance of the Customer Service Department and its guests. This person will supervise employees and departmental managers, customer relations, training, safety, and operations. This individual must practice the servant leader management style by treating all employees and fellow leaders with respect and support.
Position Requirements and Perks:
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2 Years of leadership experience in customer service or the family entertainment industry
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Ability to work in a fun environment and with limited supervision
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Maintain a neat, clean, organized, and fun department
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Possess excellent planning, organizational, and implementation skills
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Perform duties as assigned by the General Manager
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Ability to interact with guests in a friendly, fun, and courteous way
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Excellent verbal and written communication skills
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Working knowledge of Microsoft Office products (Word, Excel, and PowerPoint) and computer skills
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Well-groomed and neat appearance
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2 weeks of PTO after one year of employment
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Medical, dental, and vision insurance for employees who average at least 30 hours of work per week for 90 days
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Bonus opportunities
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Discounts for immediate family members on meals and game play
This is a full-time position requiring a minimum of 50 hours per week. Weekends and evenings may be required. Compensation is based upon experience. If you’re looking for an Incredible opportunity to work for a fun, exciting, family-orientated business, apply today!