20 Best Member Services Representative jobs (Hiring Now!)

VIP Specialist
Pechanga Resort & Casino —Temecula, CA
Thoroughly understand and adhere to proper credit card and cash handling policies and procedures in order to manage and monitor all guest accounts to ensure…
From $18.68 an hour
Customer Service
Cardinal Scale Manufacturing Co —Webb City, MO
Associate’s degree in Business, Engineering Technology, Communications, or relevant experience in electronics, mechanical or technology field.
$15.75 - $17.85 an hour
11d
Financial Services Sales
The Moody Street Group, LLC —Auburndale, MA
We also provide group benefits, pension, tuition reimbursement for professional designations and conferences at worldwide locations.*.
$40,000 - $150,000 a year
Loan Officer - St. Louis Area
Veterans United Home Loans —St. Louis, MO
Must be NMLS licensed or become licensed upon employment. Call leads, collect borrower financial and credit information. And our career site at vu.com/careers.
Estimated: $76.4K - $96.7K a year
Membership Services Representative
Penninsula Pacific Entertainment (P2E)- New Hampshire Group —Dover, NH
*Promotions:* Inform guests about the benefits, promotions, and rewards associated with the Rebel Redemption Players Club. Pay: $15.00 per hour.
$15 an hour
Quick Apply
11d
Remote Sales Representative
AHU Technologies Inc —Remote
This fully remote 10999 position is open to both seasoned sales experts and entry-level candidates eager to launch their sales careers.
$7,000 - $8,000 a month
Quick Apply
1h
Patient Services Representative (8:00 AM EST to 4:30 PM EST)
Advocate RCM —Ohio
Physical Demands: This role routinely uses standard office equipment such as computers, typing, looking at computer screens, inbound and outbound phone/video…
Estimated: $33.7K - $42.6K a year
Quick Apply
9h
Guest Services Representative – part time
Burroughs & Chapin Company —Myrtle Beach, SC
Answer telephone in a friendly manner and direct calls to appropriate source. Part time position will provide visitors and guests with information concerning…
From $12 an hour
Market Area Manager - St. Joseph, MO
Credit Acceptance —Saint Joseph, MO
A valid driver’s license, insurance and registration. Flexibility to set your own schedule and manage your own territory, ideal for self-starters.
$107,640 a year
Quick Apply
Customer Service Representative
PeoplesSource —Killeen, TX
Open minded and a willingness to learn (student mentality). Qualified candidates will be responsible for keeping up-to-date company and product knowledge,…
$800 - $1,000 a week
Quick Apply
4h
Member Services Representative
SESLOC Credit Union —San Luis Obispo, CA
Assist members with loan payments, withdrawals via check, credit card and cash advances, and transfers. Respond promptly to members email, telephone requests…
$24.15 - $25.50 an hour
Customer Service Representative
Valco Melton —West Chester, OH
Provide first point of contact support to incoming calls/emails/requests from customers. Certification in Export Management or related field is a plus.
Estimated: $44.8K - $56.7K a year
Quick Apply
Guest Services Representative
Krispy Kreme - Maui —Kahului, HI
Greet guests with a sincere smile and listen carefully to their needs. Accurately accept payment from the guest and provide correct change to the guest when…
$15.64 - $16.74 an hour
Quick Apply
Teller/Member Service Representative
Coconino Federal Credit Union —Page, AZ
This is an entry-level position with lots of room for advancement. In this role, the most visible representative of Coconino Federal Credit Union, your regular…
$19 - $23 an hour
Quick Apply
11d
Member Services Representative
Scottsdale REALTORS —Scottsdale, AZ
Other duties include but are not limited to answering phones, processing registrations and memberships, retail store sales and lockbox transactions.
$19.23 - $21.63 an hour
Quick Apply
4d
Senior Technical Support Representative (ATM Industry)
CORD Financial Services —Temple, TX
Manages incoming and outgoing calls on service/repair related ATM issues. 4+ years’ experience in a technical service, IT or help desk environment_,_ 3+ years’…
$22 - $24 an hour
Quick Apply
Guest Service Representative
Fairfield Inn & Suites - Charlotte University Research Park —North Carolina
Answer phone calls and respond to inquiries from current or potential guests. This individual will ensure that guests have a positive experience during their…
$15 - $16 an hour
Quick Apply
14h
Team Member
MAKE Fitness LLC —Laplace, LA
Greet members, prospective members and guests, providing exceptional customer service. The Member Services Representative will be responsible for creating a…
From $10 an hour
Quick Apply
12h
Customer Service Representative
Automann USA —New Lenox, IL
Prior customer service, data entry, or call center experience. Resolve problems by clarifying issues; research & explore answers and alternative solutions;…
$20 an hour
Quick Apply
EAP Call Center Representative - PRN
Lucet —Kansas
Receive initial calls from providers and clients, assist with needs and routing appropriate calls to their respective areas when appropriate.
$16 - $22 an hour
Quick Apply
2h

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VIP Specialist

Pechanga Resort & Casino - Temecula, CA

Apply Now

Job Details

From $18.68 an hour

Qualifications

Microsoft Word
Microsoft Excel
Resort
Casino
Microsoft Office
High school diploma or GED
Analysis skills
Typing
Algebra
Guest services
2 years
Communication skills
Hotel experience

Full Job Description

The VIP Specialist provides positive and memorable experiences for our VIP Guests by creating an exclusive, effortless, and personalized visit. This position focuses on building loyalty by ensuring the highest level of guest satisfaction in the delivery and execution of services provided during their visit to the Invited Guest Lounge. Establishes and maintains relationships with VIP Guests. Greets and welcomes VIP Guests while monitoring access to the Invited Guest Lounge to only approved guests. Maintains high standards of courtesy, efficiency, and professionalism with the ability to provide problem solving resolution skills. Proficient and extensive knowledge in all systems used (Hotel PMS, CMP, Hotsos, etc.) is required. Comprehensive knowledge of Pechanga Resort Casino (PRC) property offerings, locations, amenities, and services provided is a must. Acts as a hotel ambassador for guests and inter-departmental requests and inquiries. Responsible for maintaining the cleanliness, supply levels, and upscale environment in the lounge.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES

Function as an extension of a Guest Services Representative and is responsible to work in all Front Desk locations as needed.
Acknowledge guests immediately upon entering the Invited Guest Lounge.
Welcome guests in the hotel lobby while providing lobby ambassador duties.
Maintain confidentiality of all player accounts.
Assist guests with booking, changing, or inquiries about reservations.
Identify player card levels, resolve problems, and make comp decisions.
Review VIP accounts daily for accuracy.
Maintain assignment of guest rooms.
Responsible for maintaining a working knowledge of all current promotions and rate plans.
Responsible for comprehensive knowledge of Pechanga Resort Casino property offerings, locations, amenities, hours, and services provided.
Respond to guest requests promptly, efficiently, and courteously. Reserve and assign rooms while accommodating special requests.
Responsible for knowledgeable of hotel room locations, standard room and suite types, room availability, and room rates.
Respond to guest requests for information about the casino, restaurants, golf course, and other related services.
Adhere to established yield management procedures with Casino Blocks, Direct Mail, and Special Event blocks.
Efficiently operate a moderately complex computer system (HMS, Bally’s CMP, etc.).
Maintain a cash bank by receiving and refunding cash on guest accounts. Complete shift closing accurately by obtaining appropriate approval signatures. Perform revenue drops or due backs from cage to maintain the assigned bank amount.
Thoroughly understand and adhere to proper credit card and cash handling policies and procedures in order to manage and monitor all guest accounts to ensure adherence to resort credit limits.
Ensure all billable services, financial statements, adjustments, revenue, cash, and cash equivalents are properly reordered and reported accurately reflected in HMS and any other reporting methods. Ensure compliance with the requirements of the provisions of hotel operation internal controls, outside agency regulations, and good business practices.
Maintain a knowledge, comprehension, and compliance with all PRC and Departmental Standard Operating Procedures (SOP) and Service Guarantees.
Ensure grooming and uniform standards are maintained according to department standards.
Develop close working relationships with other departments and divisions to promote a cooperative and harmonious work environment.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a leader and role model for other Team Members.
Resolve guest concerns and complaints by conducting a thorough investigation and determining the most effective solutions while being efficient and courteous.
Keep immediate supervisor informed of all problems or unusual events, and/or refer difficult situations to his/her attention for handling.
Familiar with all safety and emergency procedures.
Other duties as assigned.

ACCOUNTABILITY: This position has no supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: High school diploma or general education degree (GED) is required; minimum of two (2) years’ experience in a Hotel/Casino environment; or equivalent combination of education and experience is required to successfully perform this job.
COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, correspondence, and to speak effectively before groups of guests or Team Members of the organization. Communicate effectively both verbally and in writing in order to provide clear direction to guests and Team Members at all levels. Ability to perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests or staff.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.
REASONING ABILITY: Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to provide clear directions, instructions, and guidance while implementing and maintaining the standard and follow through with assigned tasks.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES:

Ability to read, understand, and evaluate casino play.
Ability to think independently in making decisions to maximize Guest experience.
Ability to work independently and use analytical skills to understand detailed guest reports.
Efficiently operate moderately complex computer applications, including but not limited to Hotel PMS, Bally’s CMP, Comp Calculator, Saflok, Hotsos, Sonifi, and all Microsoft Office applications including Word and Excel, as well as strong typing skills with a minimum of 25 wpm.
Ability to independently plan, organize, and prioritize work in order to meet deadlines.
Ability to work with a positive attitude and manage stress in a fast-paced and culturally diverse environment.
Must be a self-starter who is highly motivated and resourceful, takes direction, and demonstrate follow-through with assigned tasks in a timely manner.
Ability to multi-task and cross train in various positions that pertain to the work load, duties, and services provided and offered by the department.
Must possess excellent phone guest service skills, professional demeanor, and vocabulary.
Must have a pleasant personality and present a professional image when assisting guests.
Ability to work all shifts, weekends, holidays, and longer hours when required.

Pay: From $18.68 per hour

Work Location: In person

Apply Now

Member Services Representative jobs

VIP Specialist

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Remote Sales Representative

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Member Services Representative

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Guest Services Representative

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